Privacy policy

Last updated: April 13, 2026

Mcbo Pool Services LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping and service experience (the "Services"). Mcbo Pool Services LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

Contact details: including your name, billing address, shipping address, service address (physical location of the pool for on-site technical visits), phone number, and email address.
Financial information: including credit or debit card numbers, transaction details, form of payment, and payment confirmations.
Account information: including your username, password, security questions, and preferences.
Transaction information: including the items or services you view, put in your cart, or purchase, and your past transaction history.
Communications with us: including information included in messages sent via customer support inquiries or service requests.
Device and usage information: including information about your connection, IP address, and interaction with the website.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services: We use your information to perform our contract with you, including processing payments, fulfilling orders, scheduling and performing on-site pool maintenance, water testing, and technical repairs at your physical location, and managing service logs for your specific pool.
Marketing and Advertising: To send marketing and promotional communications and show you online advertisements based on your activity.
Security and Fraud Prevention: To authenticate your account and detect possible fraudulent, illegal, or malicious activity.
Communicating with You: To provide customer support and maintain our business relationship.
Legal Reasons: To comply with applicable law or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

With Shopify and other vendors who perform services on our behalf (e.g., payment processing, cloud storage, fulfillment, and service scheduling or logistics/route optimization tools).
With business and marketing partners to provide personalized advertising.
When you direct, request, or otherwise consent to such disclosure.
In connection with a business transaction or to comply with legal obligations.

Security and Retention of Your Information

While we implement security measures, we cannot guarantee "perfect security." The length of time we retain your information depends on factors such as the need to maintain your account, provide Services, or comply with legal obligations. For our recurring maintenance clients, we retain service logs and water chemistry history to ensure the long-term health and safety of your pool.

Your Rights and Choices

Depending on where you live, you may have rights such as access, deletion, or correction of your personal information. You may exercise these rights by contacting us using the details provided below. We will not discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. We will post the revised version on this website and update the "Last updated" date.