REFUND & RETURN POLICY

Last Updated: April 13, 2026

1. Professional Services

All labor-based services—including Weekly Maintenance, Green Pool Recovery, Leak Detection, and On-site Water Testing—are non-refundable once the service has been performed. If you have concerns about a visit, please contact us at +1 470-226-7441 within 24 hours.

2. Product Returns & Eligibility

We offer a 15-day return policy on physical equipment and unopened supplies.

• Condition: Items must be in their original, unopened professional packaging.

• Hazardous Materials: Due to safety regulations, we cannot accept returns on any pool chemicals (liquids, tablets, or powders) that have been opened or have a broken factory seal.

3. Return Logistics & Fees

Since we operate via local delivery within 35 miles of Duluth, GA, we offer two ways to process your return:

• Option A: Local Drop-off (Free)

  You may return the item to our Duluth hub at no additional cost. This must be scheduled in advance by contacting info@mcbopoolservices.com.

• Option B: On-Demand Pickup ($10 Fee)

  If you require our team to come to your property to collect a return, a flat $10 pickup fee will be deducted from your total refund. This fee helps cover the specialized transport of pool equipment and supplies.

4. Damaged or Wrong Items

Please inspect your delivery immediately. If a product is defective or incorrect, contact us at +1 470-226-7441. We will exchange the item at no cost to you.

5. Refunds

Once inspected and approved, your refund will be processed back to your original payment method within 10 business days.  

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